Order expeditor exception response restaurant playbook
Direct answer
Reconcile digital order context, kitchen completion and the correct pickup, table or delivery handoff. During exception response, contain a failed, conflicting or unsafe workflow without hiding the evidence needed to resolve it.
Example ownership
- New-order receipt
- Ticket-to-handoff matching
- Duplicate or missing-order checks
- Ready and handed-off status
Required evidence
- Incident time
- Affected records
- Fallback action
- Named follow-up owner
Shift-moment sequence
- Identify the exact affected channel, record and first known time.
- Stop duplicate actions or new promises where evidence is unreliable.
- Activate the approved fallback within the role’s authority.
- Record facts, notify the accountable lead and assign reconciliation.
Escalation and stop condition
Emergency, safety, security, suspected data exposure and unresolved payment events override routine software steps.
Role boundary: The expeditor must not guess when payment, identity, allergen, delivery or duplicate-order evidence conflicts.
Wobistro access boundary
Use individual staff accounts and grant the smallest useful module set. Wobistro permissions support the workflow when enabled; they do not define training, legal authority, food-safety responsibility or emergency command.
Verify allowed and restricted paths with a non-owner test account after changing the active plan, modules or role.