General manager shift handoff restaurant playbook
Direct answer
Translate venue policy into assigned workflows, current records and accountable shift leadership. During shift handoff, transfer open work, exceptions and access responsibility without forcing the next role to reconstruct the shift.
Example ownership
- Role design and access review
- Service standards
- Cross-shift exceptions
- Corrective-action follow-up
Required evidence
- Open-item list
- Status snapshot
- Next owner
- Receiver confirmation
Shift-moment sequence
- List open orders, reservations, unavailable items and unresolved incidents.
- Match each item to a current status and next owner.
- Transfer only the access, device or physical material the procedure requires.
- Have the receiving role confirm the handoff and its priorities.
Escalation and stop condition
A shift is not handed over when a material exception has no accepting owner.
Role boundary: The manager should delegate routine execution while retaining explicit review and escalation points.
Wobistro access boundary
Use individual staff accounts and grant the smallest useful module set. Wobistro permissions support the workflow when enabled; they do not define training, legal authority, food-safety responsibility or emergency command.
Verify allowed and restricted paths with a non-owner test account after changing the active plan, modules or role.