General manager pre-opening restaurant playbook
Direct answer
Translate venue policy into assigned workflows, current records and accountable shift leadership. During pre-opening, prove the assigned channel and station are ready before guests or orders depend on them.
Example ownership
- Role design and access review
- Service standards
- Cross-shift exceptions
- Corrective-action follow-up
Required evidence
- Readiness check
- Test-path result
- Exception owner
- Fallback confirmation
Shift-moment sequence
- Review the current shift assignment and enabled Wobistro modules.
- Test the role’s critical menu, order, reservation, table or ticket path.
- Record unavailable items, access gaps and unresolved exceptions.
- Confirm the fallback and named escalation contact before opening.
Escalation and stop condition
Do not open an affected channel when its accountable owner, required control or tested fallback is missing.
Role boundary: The manager should delegate routine execution while retaining explicit review and escalation points.
Wobistro access boundary
Use individual staff accounts and grant the smallest useful module set. Wobistro permissions support the workflow when enabled; they do not define training, legal authority, food-safety responsibility or emergency command.
Verify allowed and restricted paths with a non-owner test account after changing the active plan, modules or role.