Shift lead pre-opening restaurant playbook
Direct answer
Coordinate the live service, assign exceptions and preserve a usable handover for the next accountable lead. During pre-opening, prove the assigned channel and station are ready before guests or orders depend on them.
Example ownership
- Shift readiness
- Live order and reservation exceptions
- Fallback activation
- Handover completeness
Required evidence
- Readiness check
- Test-path result
- Exception owner
- Fallback confirmation
Shift-moment sequence
- Review the current shift assignment and enabled Wobistro modules.
- Test the role’s critical menu, order, reservation, table or ticket path.
- Record unavailable items, access gaps and unresolved exceptions.
- Confirm the fallback and named escalation contact before opening.
Escalation and stop condition
Do not open an affected channel when its accountable owner, required control or tested fallback is missing.
Role boundary: A shift lead must escalate safety, payment, security and policy decisions outside assigned authority.
Wobistro access boundary
Use individual staff accounts and grant the smallest useful module set. Wobistro permissions support the workflow when enabled; they do not define training, legal authority, food-safety responsibility or emergency command.
Verify allowed and restricted paths with a non-owner test account after changing the active plan, modules or role.