Shift lead peak service restaurant playbook
Direct answer
Coordinate the live service, assign exceptions and preserve a usable handover for the next accountable lead. During peak service, protect queue ownership and exception visibility when volume makes informal coordination unreliable.
Example ownership
- Shift readiness
- Live order and reservation exceptions
- Fallback activation
- Handover completeness
Required evidence
- Queue status
- Aged exception list
- Handoff confirmation
- Capacity escalation
Shift-moment sequence
- Watch the role’s assigned queue and aging exceptions.
- Keep status changes tied to observable handoffs.
- Separate urgent blockers from work that can wait.
- Notify the shift lead before capacity or failure creates unsupported promises.
Escalation and stop condition
Escalate when demand exceeds the tested workflow, staff capacity or safe operating limit.
Role boundary: A shift lead must escalate safety, payment, security and policy decisions outside assigned authority.
Wobistro access boundary
Use individual staff accounts and grant the smallest useful module set. Wobistro permissions support the workflow when enabled; they do not define training, legal authority, food-safety responsibility or emergency command.
Verify allowed and restricted paths with a non-owner test account after changing the active plan, modules or role.